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Topdesk Tickets

UL and ITD uses TopDesk to allow students to submit support tickets to ITD.
In our case we mostly use it to open and close ports.
ITD also uses it to contact us about any security issues.

Because we have to keep records, and because Skynet is not a student we cannot use TopDesk teh normal way.

  1. Ensure that you have set up your email aliasing for skynet_topdesk[at symbol]skynet.ie. (TODO: email aliasing)
  2. Login to your Skynet email account and enable the skynet_topdesk[at symbol]skynet.ie profile.
  3. Set [Skynet] to be the first part of the Subject, the remainder can be about teh contents of teh ticket.
  4. Set the to address to beITD.ServiceDesk[at symbol]ul.ie.

Check yer inbox often enough after that, they normally respond within 24hrs and may have some questions.
Sometimes they also use it in case their security software captures any issues.

Additionally if they attach any images/files to the ticket also request that they send it to skynet_topdesk[at symbol]skynet.ie.
Because we cannot view the ticket on TopDesk these dont get loaded for us.